Refund policy

Returns & Exchanges Policy

We want you to feel confident ordering from us. If something isn’t right, we’re here to help.

Return Window
You may request a return within 14 days of delivery.

Item Condition
Items must be unused, unworn, and in their original packaging. We cannot accept returns that show signs of use or damage.

How to Start a Return
Please contact us before sending anything back. We will provide return instructions and approval. Unauthorized returns may not be accepted.  We can be reached at feedback@itsanelson.com

Shipping Costs
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds
Once your item is received and inspected, your refund will be issued to the original payment method. Please allow several business days for processing by your bank.

Exchanges
If you need a different size or replacement, we’re happy to help with an exchange whenever possible.

Final Sale Items
Items marked as final sale are not eligible for return or refund.

If you have any questions, please contact us and we’ll gladly assist you.  feedback@itsanelson.com

Thank you.